Customer Health Score — CSM Dashboard

Scoring Weights

Product EngagementLogin frequency, feature usage, DAU/MAU

%

Support HealthInvert ticket volume + CSAT score

%

Stakeholder EngagementQBR attendance, exec sponsor, responsiveness

%

Adoption DepthCore feature penetration, seat utilization

%

Expansion SignalUpsell conversations, limit usage, NPS

%

Total 100%

Score Thresholds

Healthy (score ≥)Accounts at or above this score are healthy

At Risk (score ≥)Below healthy, at or above this score = at risk

Healthy 75 – 100

At Risk 50 – 74

Critical < 50

Import from CSV

Drop your CSV here or click to browse

Supports .csv and .tsv · Any column order

Required: Account Name